Their customer service is also really good, I actually had a conversation with one of their operatives about accessing the device through shell under Terminal on a Mac as I wanted to do a bulk import of data and they only offered an import function via Outlook. We had a discussion about the path and vCard format. Witness the difference with Garmin when I rang up to try and find out a part number of a ball and socket holder that they no longer made. It’s what made me go shopping for a new GPS.

Some idiot had decided that the default toolbar should have a “Create Route” icon mixed in with all the other “Tools” and to remove the “Route Tool” entry as the default (which I’ve never changed, so I got automatically).

This, unfortunately, is completely opaque as “Create Route” exists in a completely different menu area to “Route Tool” so having swapped them out but kept the location the same led me to think it was the same feature, different icon (not helped by me having toolbar labels turned off).

So, reason for rant is different. The fact I have lost many hours trying to get this to work still says a lot though – Garmin, UX thyself…

Will do, and thanks for your comments.
In the meantime, the horizontal bands represent different roles (top to bottom > architect, designer, developer). The dotted vertical lines in the concept phase were actually to remind me to talk about the fact that this might take one, two or more sprints – which I think I forgot to mention…

See you at AgileUX

Mark

Loved the presentation and discussions in the workshop at UX People! I was wondering if you could annotate the diagram on slide 3 of your presentation (the slide after the -n sprints)? Maybe I missed something but It wasn’t clear to me yesterday what the lines denoted.

Look forward to catching up with you again at AgileUX

Mat